Client Testimonials about AJR Public Adjusters in Arizona
"AJR Public Adjusters are well beyond a five-star rating. Bruce and Stacy work non-stop with calls, emails etc. to get the job done. They are relentless until they get you what you deserve. Remember they work for you and not your insurance company.
I am an 80 year old single woman with multiple medical issues. I was devastated when I had a minor leak and my insurance company sent over these incompetent water mitigation team who caused multiple damage to granite countertops, appliances dinged and damaged flooring, walls , taking out cabinets that didn't need to be taken out and breaking other cabinet parts, etc.
I tried talking to my insurance company's adjuster to no avail and became so frustrated I was ready to scream.
Bruce and Stacy took over and calmed me down and got and are still getting things for me that I could not get from my insurance company. Even though this was a minor claim - they fought and are still fighting tooth and nail to get everything I am entitled to. They worked on this claim as if it were over a million dollar claim. They treat you like family. How lucky I was to have found them.
They are the best of the best. They don't give up and keep on fighting til they get you everything you rightfully deserve. To have peace of mind and get what you are entitled to, hire AJR Public Adjusters, Bruce and Stacy, for your team of experts."
FRAN ROSENBERG, HOMEOWNER, SCOTTSDALE, AZ
"I know the word 'expert' is used to freely and too often but in the case of AJR Public Adjusters it is spot on. I called Bruce and Stacy shortly after I had a severe water damage issue in a home we were only days away from moving in to. Bruce and Stacy met with me immediately and after getting the details of what happened they took total and complete control of handling the insurance claim for us. They made all contacts, met with all the appropriate people and handled the claim as if it were a claim on their own home. They are extremely professional in their approach, they made every effort to communicate often and with clarity of details, and they never once dropped the ball. I would recommend Bruce and Stacy absolutely without reservation to anyone who has an insurance issue of any kind. In no way could I have gotten the same result without their incredibly hard and diligent work. "
MARC MANGEN, HOMEOWNER, NORTH SCOTTSDALE, AZ
"Having an advocate like AJR on our side was a lifesaver.
We quickly realized we were novices and completely unprepared to deal with three insurance companies on a multi-million dollar loss.
Besides, we have other businesses to run and dedicating and educating ourselves on claim management and the complex recovery process would have affected our recovery and crippled our business.
The AJR team is knowledgeable, thorough, highly effective, hard working, and respected by insurance companies."
PETE GRUBER, CEO, GRUBER INDUSTRIES, PHOENIX, ARIZONA
"AJR Public Adjusters did an amazing job! The phone call to AJR was literally the most valuable call I made. During a traumatic time (house fire), they were right there by my side ready to help me every step of the way. They immediately responded and assured me everything was going to be okay. They professionally represented me to the insurance company while I was out of town on business. They were completely honest, upfront and guided me through the whole process. I would strongly recommend them to anyone who has gone through a catastrophic event."
NATE LEE, SCOTTSDALE, ARIZONA
"Stacy & Bruce are some of the most professional people I have met. They were very helpful in this tough situation we were in. Bruce understood and knew how to deal with the insurance issues that came up. He always communicated promptly every situation that arose. We knew instantly what we needed to do to make a complete recovery from our insurance company. Dealing with the insurance company can be very stressful, and Bruce helped alleviate this. We would highly recommend Bruce & Stacy, AJR to anyone who may be dealing with an insurance claim. They went above and beyond the call of duty."
OLGA ESCOBAR & JIM ST. PIERRE, HOMEOWNER, PHOENIX, ARIZONA
"I was under so much stress after six weeks of not being able to resolve my claim on my own. AJR stepped in and solved my issues quickly. They were able to get me everything covered under my policy. Thank you AJR!!"
AMBER WAYNE, HOMEOWNER, PHOENIX, ARIZONA
"Bruce and Stacy at AJR Public Adjusters couldn't have been more helpful throughout my water damage claim. My condominium flooded due to my water heater, and there was extensive damage throughout.They are knowledgable, friendly, and are truely there to help you, not the insurance company, reach your fair settlement. They are great communicators and were able to answer any questions promptly and accurately.
If you ever file a claim with the insurance company, call AJR Public Adjusters, and they will guide you through the whole process. I am very thankful I found AJR Public Adjusters and would recommend them to anyone if they ran into the unfortunate event of a disaster claim."
ALEX STALKFLEET, SCOTTSDALE, ARIZONA
"AJR is a life saver. They are refreshingly honest and committed to helping their clients get what they need and deserve through insurance claims. They are responsive, professional, and really advocate for their clients. I highly recommend this company!"
REBECCA KRAUSE, HOMEOWNER
"After a devastating fire in our vacation manufactured home, we were very fortunate to meet Stacy and Bruce Horowitz. They were recommended by our daughter. They handled everything for us. We never even had to speak to the insurance company. They worked in an organized and professional manner. They really took the burden off us. We got our insurance checks in a timely manner. They were wonderful to work with and we highly recommend them."
MARGI & WAYNE COOK, OWNERS, WE COOK PIZZA & PASTA, TUSAYAN, ARIZONA & SCOTTSDALE, ARIZONA
"It was very good working with Bruce and Stacy. They will help you get your settlement. They were very helpful getting us through the process of settling our claim. I would highly recommend them."
KEVIN & THERESA ROSS, HOMEOWNER, GLENDALE, ARIZONA
"AJR Public Adjuster, Inc. provided fast, efficient, and effective service after another public adjuster dropped my claim. AJR championed my cause, maintained accurate pressure on the insurance company, and was able to negotiate a financial gain 45% higher than the original estimate! Hopefully, I will not experience another catastrophic event in the future; however, if I do, AJR will most definitely be my representation. A+++"
TRACYE A. MOORE, RDH, EdD, DEPARTMENT CHAIR DENTAL HYGIENE, NORTHERN ARIZONA UNIVERSITY, FLAGSTAFF, ARIZONA
"We all know how difficult it can be to deal with an insurance company, especially when your whole life has been turned upside down and you have suffered a loss. After our house flooded I was a mess. Bruce and Stacy came to our rescue and made the entire process as painless as possible. They got us a very fair settlement in record time so we could get out lives back on track. I could not have got through this without them and would highly recommend them to anyone with an insurance claim."
SARAH & BRENT SELF, VIKING STRONG CONSTRUCTION, APACHE JUNCTION, ARIZONA
"I hired AJR Adjusters to help me with an Insurance claim that resulted from water damage caused by a broken plumbing fitting. Bruce and Stacy were very responsive and took complete control of the situation. They took all the burdens and stress of dealing with the insurance company off my back. They made all the calls and handled all the correspondence with the insurance company. I didn't even have to meet the adjuster at the property! Bruce and Stacy did. They have all the same knowledge and tools as the insurance company does so when it came down to the settlement, they were able to get the insurance company to pay for and cover items that were denied in the initial adjuster's report. They were great communicators. They kept me informed via phone, text, and email throughout the process. I'm never calling the insurance company again. When I have my next claim, I'm calling AJR first!"
TOM COMMERS, WESTERN SKIES INVESTORS, GILBERT, ARIZONA
"If you need help in dealing with your insurance company, to make sure you are not being taken advantage of by them, call Bruce and Stacy. They saved us a ton of time and grief. We had a flood in our home, and felt that the adjuster that our insurance company assigned to us wasn't being fair, and was taking advantage of us. Bruce and Stacy made sure we got everything we had coming to us, as well as handling all the negotiations. 100% satisfied with their work, and they are overall just good people. Thank you Bruce and Stacy!!!"
DEVON ROBBINS & JEANINE ROBBINS, SCOTTSDALE, ARIZONA
"Bruce and Stacy were able to get my claim approved in a timely manner and handled all the negotiations with the insurance adjuster, saving me both Time and Money. Their knowledge of the insurance industry was outstanding and kept me informed through the process. I would highly recommend hiring AJR Public Adjusters."
RAUL NAVARRO, JIJ REALTY GROUP LLC, GLENDALE, ARIZONA
"In December of 2015, my primary residence had a plumbing issue, I retained AJR Public Adjusters Inc. Located in Phoenix, AZ. Bruce and Stacy Horowitz went above and beyond my expectations. They expedited the flow of information and documentation between the insurance company and my assigned project manager. The Horowitz's acted in a professional manner by keeping me appraised of the status of work being performed. As many may be unaware the insurance settle agreement is a lengthy process, however, because of the AJR Public Adjuster Inc. I received my settlement in a timely matter and I would have no problem highly recommending them should you need assistance with insurance companies. It was a relief for my wife and myself to find comfort in the hands of true professionals. My sincere appreciation for their service. Best regards, Mr. Passantino"
DENNIS PASSANTINO & JUDI COTRONE, PHOENIX, ARIZONA
"When our home was flooded, we were stressed and worried. Hiring AJR was the best choice we could have made. The insurance company did not seem that cooperative at first, but as soon as AJR (Bruce) was involved, he made things much easier and got us a great result that we wouldn't have gotten without him. It all worked out, with much thanks to Bruce!"
CAREY & RYAN BLOOM, TEMPE, ARIZONA
"My phone started ringing off the hook on Thanksgiving. Much to my dismay, it was my Realtor friend trying to get ahold of me because my rental in Arizona was burning and was ultimately a total loss. Being almost 3,000 miles away, I was under quite a bit of stress about what to do, who to call, the logistics, just to name a few. She put me in touch with AJR Public Adjusters. Bruce and Stacy immediately took control of the situation. They went to bat for me with the initial contractor who boarded and fenced the property, put me in touch with a couple of reliable contractors for demolition bids, and kept me informed daily of the progress. They met with the insurance company, negotiated a settlement, even getting more money that the policy was going to pay. I can truly say that I would recommend AJR Public Adjusters for their professionalism and guidance. It was difficult being so far away and not knowing trustworthy contractors, and AJR steered me in the right direction and provided me a little peace of mind in an otherwise stressful situation. Bruce, Stacy I can’t say thank you enough!!"
TAMI SOMMERVILLE, REAL ESTATE INVESTOR, BIG LAKE, ALASKA
"I had a great experience with Bruce and Stacy with AJR Public Adjusters. Bruce walked us through the whole claim process when we had water damage to our kitchen and even made time to come to our house that day (on very short notice) to assess the damage. He knows his business well. I highly recommend AJR!"
ANNA STROW, SCOTTSDALE, ARIZONA
"Stacy & Bruce, It was very good to meet you. I was not aware that the service you provide was available. I have personally had to deal with insurance companies and claims and it is no fun. Since my mother is older and i can not always be there to speak for her, it is great that you have taken that burden off her shoulders and mine. She appreciates that you got a better settlement than what the insurance company originally offered and that she will get a quality replacement for her water damage. Keep up the good work. Best Regards."
JAN BLEICHROTH, HUGHES PERFORMANCE, PHOENIX, ARIZONA
"Bruce & Stacy were lifesavers for us. We had a major plumbing issue where the entire sewer line had to be replaced. Initial assessment by the plumber showed only one area that needed repair. Once he broke through the tile and concrete, he snaked another camera and found the entire line was cracked. The Insurance Company said they wouldn't pay the additional amount (which was quadruple the original cost) because it wasn't initially identified. AJR jumped in to help and within a day, the insurance adjuster had come back out to do another assessment, and approved the additional cost as per my insurance contract. Bruce & Stacy were incredibly professional, and had the sense of urgency needed for such a major problem. As you can imagine, getting this resolved timely was critical. I would recommend AJR for any support needed in dealing with your insurance pains. Thank You !!!!"
KATHY KARNETH, REAL ESTATE INVESTOR, TEMPE, ARIZONA
"We had a toilet supply line break in our second floor master bath. Within 15 minutes, water poured through our kitchen ceiling and flooded our first and second floors, resulting in extensive damage. After the shock of having to immediately pack out of our house and interior demolition underway, a close friend suggested we hire a public adjuster and offered a reference to AJR. Our initial contact with Bruce and Stacy immediately brought a sense of stability, order, and peace of mind to the chaos of the situation. They were extremely professional, immediately responsive, with a deep knowledge of property insurance and adjusting. With no background in insurance or construction, we knew we were not prepared to negotiate effectively with our insurance company -- and it is all about what you can negotiate. Bruce immediately oversaw all communication and paperwork with the insurance company – a huge blessing in and of itself. And he and Stacy guided us through the processes of property loss, temporary living expenses, and reconstruction. Bruce is a knowledgeable, impassioned, determined, and effective adjuster and negotiator. Always professional in demeanor, he will fight to the end to get the best settlement for his client. He ensured that we received “like and similar” housing for the three-month period that we were out of our home, enabling us to function, live, and work comfortably during this challenging time.
In addition, Bruce and Stacy work hard to cultivate a network of vetted contractors, so resources were immediately available to objectively assess damages, verify the work of the risk mitigation company, and perform reconstruction. As a result of Bruce’s negotiation with our insurance company, we received a reconstruction settlement 50% greater than what they initially offered that will add to our overall property value. Thanks to Stacy’s research and work on our personal property loss, the benefit received also exceeded our expectations. In the end, we are thrilled with the outcome and honored to sing the praises of Bruce and Stacy and their specialized expertise, guidance, and support. They truly care and are committed to achieving a positive outcome for their clients. In our opinion, in this service-based economy, the quality of services and value offered by AJR is hard to match or beat in any field. Bruce and Stacy operate at the top of their game, and we are the grateful recipients of their services when the stakes were high. Deep thanks to you, Bruce and Stacy, for all of your hard work and support on our behalf!"
MARTHA & PHIL KOFFMAN, PHOENIX, ARIZONA
"So after dealing with my insurance company not honoring my policy after a flood I hired my own private public adjuster to represent me and get what was fair for my claim. I honestly can say I wish I would've done this from the very beginning and would've saved myself a lot of time and stress because the truth is my insurance company went out of their way to do as little as possible. I hired AJR Public Adjusters and Bruce and Stacy Keitz Horowitz went beyond the call of duty in representing me. They are completely knowledgeable on the laws and policies for the state and have an amazing track record. With all the storms lately many may be in need of making a claim and if it's personal or commercial property they are your best option for getting a rightful claim settlement from the insurance company. Trust me I wish someone would have told me about them in the beginning! I just wanted to say thank you AJR Public Adjusters."
JENNIFER & JEREMY JOPPRU, SCOTTSDALE, ARIZONA
"Earlier this year, a car crashed into our home, doing severe damage to our garage and leaving us completely without power for weeks. Never having had an experience like this before, it became clear that our family needed somebody to be on our side. Our attorney recommended AJR Public Adjusters. That's when we met Bruce. Bruce's level of expertise immediately put us at ease and he was extremely responsive throughout the process, explaining everything every step of the way. This was a stressful time for our family and Bruce's professionalism made all the difference as we were made whole. If our family ever experiences something similar in the future, Bruce will be our first call."
JILL AND MIKE MELARAGNI, PHOENIX, ARIZONA
"I had a water pipe burst at a local property I own that did considerable damage. I had a positive experience with a Public Adjuster located in Rhode Island and I felt I should go that route once again to protect my interests with this loss. Bruce Horowitz was helpful at every stage of the process and as a result, I was able to recover a larger amount from the insurance company to cover the loss."
KEN REUBEN, SHINDELL SIGNS LLC, PHOENIX, ARIZONA
"I experienced a water line break in my home, which resulted in a significant amount of damage. I proceeded to handle the claim on my own, which was extremely difficult. It was a constant battle and I eventually lost all trust and confidence with my insurance company’s adjuster. After bringing my frustrations up to a relative who is in the insurance business, he recommended that I enlist the services of an insurance adjuster to work on my behalf. I immediately began my research and AJR Public Adjusters, Inc. surfaced to the top. The passion, encouragement and professionalism that was displayed was exactly what I was looking for, Mr. Horowitz accomplished what I was trying to accomplish over several months in just a few telephone conversations. I highly recommend AJR Public Adjusters, Inc. to anyone who is dealing with an insurance company."
JOSEPH LOREDO, GOODYEAR, ARIZONA
"We would highly recommend AJR Public Adjusters. Our water softener literally blew up and flooded our entire house. Our insurance agent inspected the damage and didn't think we would even meet our deductible. Through a friend we contacted AJR and Bruce Horowitz, who immediately got involved and completely took charge of all communication with our insurance company and the contractor. He knew exactly what needed to be done and stayed on top of everything throughout the entire renovation which exceeded our deductible by thousands of dollars. Bruce kept us informed of everything that was going on at all times and was so considerate and respectful of our concerns during this time of devastation. We cannot even imagine going through this extremely stressful and difficult time without Bruce as our advocate. We highly recommend AJR/Bruce and Stacy Horowitz to anyone going through a devastating property loss."
JACK AND RITA RICHARDS, PHOENIX, ARIZONA
"I would like to commend AJR Public Adjusters, particularly Bruce and Stacy Horowitz for turning a disaster into a manageable project. In October of 2013, my daughter and grandchildren went to our cabin in Pine, AZ for a weekend. I had told my daughter that the wood stove in the kitchen was ready to light to start the warm up process in the cabin. I was not aware that my husband had left a large "Boom Box" on the back of the stove. My daughter did not notice it and lit the fire then went into town for dinner. When she returned, the kitchen was on fire. The fire department responded and was able to put out the flames with large extinguishers, saving the kitchen from water damage. However, the entire cabin sustained smoke and soot damage, all the way to the back closet. I called my insurance company to report the damage, and then, having had 3 prior claims which were handled poorly by the insurance adjuster, I checked the internet to find a Public Adjuster to be on "my side". I am so happy I called AJR. Bruce came up to Pine the next day, He and Stacy logged all the damage as well as every personal item, and assisted me every step of the way. We are now almost done replacing our property and they will get me the depreciation that was withheld by the insurance company. Don't ever try to handle a loss to your property on your own. I had years of experience in the insurance industry and thought I could do it. I tried 3 times, and proved myself wrong. Believe me, the cost to hire AJR is more than covered by the additional amount they will get for you. Leave the details to them, and save yourself the aggravation!"
KATHY DREW, CHANDLER, ARIZONA
"Bruce represented us in our claim for repair of a flood damaged kitchen. His work was professional and effective. He knows his business and he gets results. Would use again."
GARY & SUE KNOPP, SCOTTSDALE, ARIZONA
