Client Testimonials about AJR Public Adjusters in Arizona
We experienced water damage in our kitchen about a week before we were scheduled to leave on an extended trip. We were referred to Bruce by a friend. He responded immediately after we called him and then started the process for filing our insurance claim. After a meeting with the insurance adjuster, Bruce took over for us. He monitored the entire remediation process while we were away, and we returned to a stripped down but clean kitchen. He also handled all contacts and negotiations with our insurer and managed the process with our contractor of getting repair quotes. All we had to do was follow his instructions. Since this was the first time we have ever had a homeowner’s insurance claim, Bruce provided us with the assurance that he had control of the situation and constantly kept us informed throughout the process. In fact, Bruce continually advised us in advance of things that might happen during the settlement process just so we wouldn’t be surprised. In the end, knowing that Bruce and Stacy were working for us was a great comfort. Their experience and expertise was evident throughout and greatly appreciated. Bruce continually advised us as to what our policy covered, and I believe we received a very fair and prompt settlement with the insurance company.
KEN & CAROL KASSES - HOMEOWNER, DESERT MOUNTAIN, SCOTTSDALE, ARIZONA
Here is why we hired a Public Adjuster. Insurance claims are a specialized business. As the insured, you have no idea what you are entitled to or the extent of your damage that is covered. Frequently you don't know exactly what's in your policy, etc. Your agent might try to help, but insurance agents work for themselves, and their primary objective is to make sales, and helping with claims is secondary. Here's the story... We had a flood in our house two days before we were leaving for a weeklong trip. We knew about Public Adjusters and we had to find one – fast. AJR had 5 Star reviews everywhere we looked and those reviews were unanimous, so good they seemed almost too good to be true! So, we called. Bruce and Stacy arrived at our home soon after our call. The loss was significant. We hired Bruce and Stacy immediately. A Public Adjuster works for you and is, quite literally, on YOUR side. Our situation was especially challenging. Bruce and Stacy took over and we could see immediately why we did the right thing by hiring them. Working with an insurance company after a loss can be incredibly stressful. Not only did we have to deal directly with the damage to our house and disruption to our life, we knew that trying to work with an insurance company adjuster is a real challenge. We knew that, ultimately, it would boil down to a negotiation between the insurance company and us. Bruce and Stacy took over. They promised to do everything related to settling our claim. They read our policy – every detail! – and they knew exactly what was covered. Of course in their 3 decades plus in the business they had read thousands of policies and they knew exactly what they were reading! Did you ever actually look at your insurance policy? Imagine trying to understand every detail on your own! Bruce and Stacy did all of the work with the insurance company adjuster. We personally never had to deal with the stress of that! They know the language, know the jargon and they knew exactly what we were entitled to. Our loss was significant enough that we were going to need a contractor and several sub contractors to do the work. As it turns out insurance companies require that contractor and sub-contractor estimates be presented in a specialized way. Bruce and Stacy worked with those people to make certain their estimates were presented the right way the first time, eliminating the time and stress of going back and forth on the paperwork several times. They didn’t miss a detail. On the other side of the table, the insurance company adjuster could see he was working with experts, which eliminated any chance of anyone missing anything. After Bruce and Stacy submitted the final paperwork to the insurance company there were minor adjustments and we had a done deal. During the negotiation, Bruce and Stacy knew exactly what the insurance company could and should do, and they made certain we got every penny we deserved. Bruce and Stacy are expert communicators. They were proactive and initiated phone calls, emails and texts and replied to mine almost immediately. Early on I developed so much confidence in what they were doing and how hard they were working on our behalf that I ultimately asked them for less communication about the details!! In the end, we settled our claim favorably. Looking back, the way Bruce and Stacy helped us through the process and represented us with our insurance company was a sight to behold. We ended up with a great settlement and didn’t suffer through any of the stress of getting it done. We could never have done it without them. Highest possible accolades and kudos!! Thank you Bruce and Stacy
DICK P - HOMEOWNER, DESERT MOUNTAIN, SCOTTSDALE ARIZONA
What an AMAZING company! Dealing with an insurance loss is stressful enough, but it is more disheartening when the Insurance Company does not take care of you. Bruce is persistent and tenacious with the insurance company, but is also incredibly friendly. Bruce ensured to keep us in the loop every step of the way. He was so great at updates, that my phone had automatically assigned him as a favorite. We had several complexities to our claim, that truly should have been an easy claim. As a family with a newborn we also appreciated how much he respected our home and belongings. He wanted us to get back to our normal life as much as we did. He showered us with empathy, and understanding during this process as well. We are forever grateful for Bruce. ...But it doesnt end there! Stacy is just as excellent as Bruce. Stacy was the person who first took our call (which I'm sure was frantic at the time). She also is the one that handles the financial aspect of it all. She ensured that we received the checks in such a prompt and timely manner it helped in relieving the financial burden.
RACHEL & RYAN RHYNE - HOMEOWNERS, PHOENIX, ARIZONA
From the very first phone call, all of my questions and needs were handled quickly and professionally. Bruce and Stacy spent time to educate me about the process and provided me with expert guidance along the way. My claim was somewhat complex due to the type of repair work needed and the location of my home (I live in a remote area). On my own, I was offered $2,000 to complete the repairs (which was honestly insulting and almost bordered on criminal) but when Bruce and Stacy stepped in, they were able to increase the final settlement amount of my claim from $2,000 to $162,000. Yes, you read that right! I am grateful to both of you and encourage whomever is reading this review to be assured that you are in good hands with Bruce and Stacy.
LISA GIBBS - HOMEOWNER, HAPPY JACK, ARIZONA
"Simply put AJR Public Adjusters are the utmost professionals. They have decades of expertise and knowledge regarding property insurance claims that no lay person could ever hope to equal. Even though our water damage claim was on the small side, Bruce and Stacy made us feel as if it was the most important claim of the day. Bruce communicated with the insurance company adjustor as well as the remediation company yet kept us in the loop with text messages, phone calls, emails and in person. His responses to our questions were almost instantaneous. It might be somewhat of a cliché but Stacy and Bruce Horowitz are certainly the dynamic duo that comes to your rescue. They have the knowledge, professionalism and thoroughness necessary to take a difficult situation and turn it into just a minor road bump. I had a CEO of a billion $ plus business once tell me that there were lots of qualified people that applied for jobs, but the hard part was finding qualified applicants that were nice people. With AJR and Stacy & Bruce you are getting the qualified professionals, but most importantly these are nice people who care about their clients. A big thanks to Stacy & Bruce."
Peter & Martha Hahn - Homeowner, Desert Mountain, Scottsdale, Arizona
"Before I called AJR, I had no idea what a public adjuster was. My property suffered a major fire loss and I made the mistake of trying to deal with the insurance company myself. This was a huge mistake. Not only was it a waste of my time, but I was dealing with people who are paid to settle for the least amount of money possible. Once I engaged AJR, Bruce took over everything. Within a few weeks, the whole thing was settled for tens of thousands more. Bottom line, don't call your insurance company first, call AJR! "
BEN CARMITCHEL - DATA RECOVERY.COM, APACHE JUNCTION, ARIZONA
"We had a house fire and needed assistance with our insurance claim. We did the research and interviewed several public adjusters in AZ and in the end Bruce and Stacy at AJR Public Adjusters were the clear choice! Not only were they reliable with years of experience in the business, but when the insurance company tried to pay only a fraction of what they should have they sprang into action! They handled all the intricate details and found a multitude of top notched professionals to battle the insurance company for more than a year. Because of their hard work and dedication to making sure we got what we deserved; we were awarded a settlement that was triple what the insurance company tried to pay! If you want the best adjusters who will fight for you look no further than Bruce and Stacy at AJR Public Adjusters. "
BRIAN BROWN - INVESTOR, PHOENIX, ARIZONA
"If this rating system allowed for 10 stars, I would give AJR Public Adjusters 10 stars without any hesitation whatsoever! I had substantial water damage in my home and I was very lucky to have Bruce and Stacy help me out with the claim. They are amazing! They took care of everything in a very professional and timely manner. They paid attention to every tiny detail to ensure my claim covers all the damages to the building and my personal property. Working with insurance companies is oftentimes a nightmare and if you are a busy individual like myself, trust me, you won't have time or energy to fight with them. I am sure the claim funds I received from insurance company would be much lower if I dealt with it by myself because first, I don't have time and experience to ensure I get what I am entitled to and second, insurance companies are not motivated to compensate you properly. So, save yourself from stress and uncertainty and hire AJR! Trust me, you won't regret it! You will sleep peacefully knowing that Bruce and Stacy go above and beyond to take care of your claim. "
LUDMILA ANNA LACZAK - HOMEOWNER, SCOTTSDALE, ARIZONA
"AJR Public Adjusters are well beyond a five-star rating. Bruce and Stacy work non-stop with calls, emails etc. to get the job done. They are relentless until they get you what you deserve. Remember they work for you and not your insurance company.
I am an 80 year old single woman with multiple medical issues. I was devastated when I had a minor leak and my insurance company sent over these incompetent water mitigation team who caused multiple damage to granite countertops, appliances dinged and damaged flooring, walls , taking out cabinets that didn't need to be taken out and breaking other cabinet parts, etc.
I tried talking to my insurance company's adjuster to no avail and became so frustrated I was ready to scream.
Bruce and Stacy took over and calmed me down and got and are still getting things for me that I could not get from my insurance company. Even though this was a minor claim - they fought and are still fighting tooth and nail to get everything I am entitled to. They worked on this claim as if it were over a million dollar claim. They treat you like family. How lucky I was to have found them.
They are the best of the best. They don't give up and keep on fighting til they get you everything you rightfully deserve. To have peace of mind and get what you are entitled to, hire AJR Public Adjusters, Bruce and Stacy, for your team of experts."
FRAN ROSENBERG - HOMEOWNER, SCOTTSDALE, ARIZONA
"I know the word 'expert' is used to freely and too often but in the case of AJR Public Adjusters it is spot on. I called Bruce and Stacy shortly after I had a severe water damage issue in a home we were only days away from moving in to. Bruce and Stacy met with me immediately and after getting the details of what happened they took total and complete control of handling the insurance claim for us. They made all contacts, met with all the appropriate people and handled the claim as if it were a claim on their own home. They are extremely professional in their approach, they made every effort to communicate often and with clarity of details, and they never once dropped the ball. I would recommend Bruce and Stacy absolutely without reservation to anyone who has an insurance issue of any kind. In no way could I have gotten the same result without their incredibly hard and diligent work. "
MARC MANGEN - HOMEOWNER, NORTH SCOTTSDALE, ARIZONA
"Having an advocate like AJR on our side was a lifesaver.
We quickly realized we were novices and completely unprepared to deal with three insurance companies on a multi-million dollar loss.
Besides, we have other businesses to run and dedicating and educating ourselves on claim management and the complex recovery process would have affected our recovery and crippled our business.
The AJR team is knowledgeable, thorough, highly effective, hard working, and respected by insurance companies."
PETE GRUBER - CEO, GRUBER INDUSTRIES, PHOENIX, ARIZONA
"AJR Public Adjusters did an amazing job! The phone call to AJR was literally the most valuable call I made. During a traumatic time (house fire), they were right there by my side ready to help me every step of the way. They immediately responded and assured me everything was going to be okay. They professionally represented me to the insurance company while I was out of town on business. They were completely honest, upfront and guided me through the whole process. I would strongly recommend them to anyone who has gone through a catastrophic event."
NATE LEE - SCOTTSDALE, ARIZONA
"Stacy & Bruce are some of the most professional people I have met. They were very helpful in this tough situation we were in. Bruce understood and knew how to deal with the insurance issues that came up. He always communicated promptly every situation that arose. We knew instantly what we needed to do to make a complete recovery from our insurance company. Dealing with the insurance company can be very stressful, and Bruce helped alleviate this. We would highly recommend Bruce & Stacy, AJR to anyone who may be dealing with an insurance claim. They went above and beyond the call of duty."
OLGA ESCOBAR & JIM ST. PIERRE - HOMEOWNER, PHOENIX, ARIZONA
"I was under so much stress after six weeks of not being able to resolve my claim on my own. AJR stepped in and solved my issues quickly. They were able to get me everything covered under my policy. Thank you AJR!! "
AMBER WAYNE - HOMEOWNER, PHOENIX, ARIZONA
"Bruce and Stacy at AJR Public Adjusters couldn't have been more helpful throughout my water damage claim. My condominium flooded due to my water heater, and there was extensive damage throughout.They are knowledgable, friendly, and are truely there to help you, not the insurance company, reach your fair settlement. They are great communicators and were able to answer any questions promptly and accurately.
If you ever file a claim with the insurance company, call AJR Public Adjusters, and they will guide you through the whole process. I am very thankful I found AJR Public Adjusters and would recommend them to anyone if they ran into the unfortunate event of a disaster claim."
ALEX STALKFLEET - HOMEOWNER, SCOTTSDALE, ARIZONA
"AJR is a life saver. They are refreshingly honest and committed to helping their clients get what they need and deserve through insurance claims. They are responsive, professional, and really advocate for their clients. I highly recommend this company!"
REBECCA KRAUSE - HOMEOWNER
"After a devastating fire in our vacation manufactured home, we were very fortunate to meet Stacy and Bruce Horowitz. They were recommended by our daughter. They handled everything for us. We never even had to speak to the insurance company. They worked in an organized and professional manner. They really took the burden off us. We got our insurance checks in a timely manner. They were wonderful to work with and we highly recommend them."
MARGI & WAYNE COOK - OWNERS, WE COOK PIZZA & PASTA, TUSAYAN, ARIZONA & SCOTTSDALE, ARIZONA
"It was very good working with Bruce and Stacy. They will help you get your settlement. They were very helpful getting us through the process of settling our claim. I would highly recommend them."
KEVIN & THERESA ROSS - HOMEOWNER, GLENDALE, ARIZONA
"AJR Public Adjuster, Inc. provided fast, efficient, and effective service after another public adjuster dropped my claim. AJR championed my cause, maintained accurate pressure on the insurance company, and was able to negotiate a financial gain 45% higher than the original estimate! Hopefully, I will not experience another catastrophic event in the future; however, if I do, AJR will most definitely be my representation. A+++"
TRACYE A. MOORE, RDH, EdD, DEPARTMENT CHAIR DENTAL HYGIENE, NORTHERN ARIZONA UNIVERSITY, FLAGSTAFF, ARIZONA
"We all know how difficult it can be to deal with an insurance company, especially when your whole life has been turned upside down and you have suffered a loss. After our house flooded I was a mess. Bruce and Stacy came to our rescue and made the entire process as painless as possible. They got us a very fair settlement in record time so we could get out lives back on track. I could not have got through this without them and would highly recommend them to anyone with an insurance claim."
SARAH & BRENT SELF - VIKING STRONG CONSTRUCTION, APACHE JUNCTION, ARIZONA
"I hired AJR Adjusters to help me with an Insurance claim that resulted from water damage caused by a broken plumbing fitting. Bruce and Stacy were very responsive and took complete control of the situation. They took all the burdens and stress of dealing with the insurance company off my back. They made all the calls and handled all the correspondence with the insurance company. I didn't even have to meet the adjuster at the property! Bruce and Stacy did. They have all the same knowledge and tools as the insurance company does so when it came down to the settlement, they were able to get the insurance company to pay for and cover items that were denied in the initial adjuster's report. They were great communicators. They kept me informed via phone, text, and email throughout the process. I'm never calling the insurance company again. When I have my next claim, I'm calling AJR first!"
TOM COMMERS - WESTERN SKIES INVESTORS, GILBERT, ARIZONA
"If you need help in dealing with your insurance company, to make sure you are not being taken advantage of by them, call Bruce and Stacy. They saved us a ton of time and grief. We had a flood in our home, and felt that the adjuster that our insurance company assigned to us wasn't being fair, and was taking advantage of us. Bruce and Stacy made sure we got everything we had coming to us, as well as handling all the negotiations. 100% satisfied with their work, and they are overall just good people. Thank you Bruce and Stacy!!!"
DEVON ROBBINS & JEANINE ROBBINS, SCOTTSDALE, ARIZONA
"Bruce and Stacy were able to get my claim approved in a timely manner and handled all the negotiations with the insurance adjuster, saving me both Time and Money. Their knowledge of the insurance industry was outstanding and kept me informed through the process. I would highly recommend hiring AJR Public Adjusters."
RAUL NAVARRO - JIJ REALTY GROUP LLC, GLENDALE, ARIZONA
"In December of 2015, my primary residence had a plumbing issue, I retained AJR Public Adjusters Inc. Located in Phoenix, AZ. Bruce and Stacy Horowitz went above and beyond my expectations. They expedited the flow of information and documentation between the insurance company and my assigned project manager. The Horowitz's acted in a professional manner by keeping me appraised of the status of work being performed. As many may be unaware the insurance settle agreement is a lengthy process, however, because of the AJR Public Adjuster Inc. I received my settlement in a timely matter and I would have no problem highly recommending them should you need assistance with insurance companies. It was a relief for my wife and myself to find comfort in the hands of true professionals. My sincere appreciation for their service. Best regards, Mr. Passantino"
DENNIS PASSANTINO & JUDI COTRONE - HOMEOWNERS, PHOENIX, ARIZONA
"When our home was flooded, we were stressed and worried. Hiring AJR was the best choice we could have made. The insurance company did not seem that cooperative at first, but as soon as AJR (Bruce) was involved, he made things much easier and got us a great result that we wouldn't have gotten without him. It all worked out, with much thanks to Bruce!"
CAREY & RYAN BLOOM - HOMEOWNERS, TEMPE, ARIZONA
"My phone started ringing off the hook on Thanksgiving. Much to my dismay, it was my Realtor friend trying to get ahold of me because my rental in Arizona was burning and was ultimately a total loss. Being almost 3,000 miles away, I was under quite a bit of stress about what to do, who to call, the logistics, just to name a few. She put me in touch with AJR Public Adjusters. Bruce and Stacy immediately took control of the situation. They went to bat for me with the initial contractor who boarded and fenced the property, put me in touch with a couple of reliable contractors for demolition bids, and kept me informed daily of the progress. They met with the insurance company, negotiated a settlement, even getting more money that the policy was going to pay. I can truly say that I would recommend AJR Public Adjusters for their professionalism and guidance. It was difficult being so far away and not knowing trustworthy contractors, and AJR steered me in the right direction and provided me a little peace of mind in an otherwise stressful situation. Bruce, Stacy I can’t say thank you enough!!"
TAMI SOMMERVILLE - REAL ESTATE INVESTOR, BIG LAKE, ALASKA
"I had a great experience with Bruce and Stacy with AJR Public Adjusters. Bruce walked us through the whole claim process when we had water damage to our kitchen and even made time to come to our house that day (on very short notice) to assess the damage. He knows his business well. I highly recommend AJR!"
ANNA STROW - HOMEOWNER, SCOTTSDALE, ARIZONA
"Stacy & Bruce, It was very good to meet you. I was not aware that the service you provide was available. I have personally had to deal with insurance companies and claims and it is no fun. Since my mother is older and i can not always be there to speak for her, it is great that you have taken that burden off her shoulders and mine. She appreciates that you got a better settlement than what the insurance company originally offered and that she will get a quality replacement for her water damage. Keep up the good work. Best Regards."
JAN BLEICHROTH - HUGHES PERFORMANCE, PHOENIX, ARIZONA
"Bruce & Stacy were lifesavers for us. We had a major plumbing issue where the entire sewer line had to be replaced. Initial assessment by the plumber showed only one area that needed repair. Once he broke through the tile and concrete, he snaked another camera and found the entire line was cracked. The Insurance Company said they wouldn't pay the additional amount (which was quadruple the original cost) because it wasn't initially identified. AJR jumped in to help and within a day, the insurance adjuster had come back out to do another assessment, and approved the additional cost as per my insurance contract. Bruce & Stacy were incredibly professional, and had the sense of urgency needed for such a major problem. As you can imagine, getting this resolved timely was critical. I would recommend AJR for any support needed in dealing with your insurance pains. Thank You !!!!"
KATHY KARNETH - REAL ESTATE INVESTOR, TEMPE, ARIZONA
"We had a toilet supply line break in our second floor master bath. Within 15 minutes, water poured through our kitchen ceiling and flooded our first and second floors, resulting in extensive damage. After the shock of having to immediately pack out of our house and interior demolition underway, a close friend suggested we hire a public adjuster and offered a reference to AJR. Our initial contact with Bruce and Stacy immediately brought a sense of stability, order, and peace of mind to the chaos of the situation. They were extremely professional, immediately responsive, with a deep knowledge of property insurance and adjusting. With no background in insurance or construction, we knew we were not prepared to negotiate effectively with our insurance company -- and it is all about what you can negotiate. Bruce immediately oversaw all communication and paperwork with the insurance company – a huge blessing in and of itself. And he and Stacy guided us through the processes of property loss, temporary living expenses, and reconstruction. Bruce is a knowledgeable, impassioned, determined, and effective adjuster and negotiator. Always professional in demeanor, he will fight to the end to get the best settlement for his client. He ensured that we received “like and similar” housing for the three-month period that we were out of our home, enabling us to function, live, and work comfortably during this challenging time.
In addition, Bruce and Stacy work hard to cultivate a network of vetted contractors, so resources were immediately available to objectively assess damages, verify the work of the risk mitigation company, and perform reconstruction. As a result of Bruce’s negotiation with our insurance company, we received a reconstruction settlement 50% greater than what they initially offered that will add to our overall property value. Thanks to Stacy’s research and work on our personal property loss, the benefit received also exceeded our expectations. In the end, we are thrilled with the outcome and honored to sing the praises of Bruce and Stacy and their specialized expertise, guidance, and support. They truly care and are committed to achieving a positive outcome for their clients. In our opinion, in this service-based economy, the quality of services and value offered by AJR is hard to match or beat in any field. Bruce and Stacy operate at the top of their game, and we are the grateful recipients of their services when the stakes were high. Deep thanks to you, Bruce and Stacy, for all of your hard work and support on our behalf!"
MARTHA & PHIL KOFFMAN - HOMEOWNER, PHOENIX, ARIZONA
"So after dealing with my insurance company not honoring my policy after a flood I hired my own private public adjuster to represent me and get what was fair for my claim. I honestly can say I wish I would've done this from the very beginning and would've saved myself a lot of time and stress because the truth is my insurance company went out of their way to do as little as possible. I hired AJR Public Adjusters and Bruce and Stacy Keitz Horowitz went beyond the call of duty in representing me. They are completely knowledgeable on the laws and policies for the state and have an amazing track record. With all the storms lately many may be in need of making a claim and if it's personal or commercial property they are your best option for getting a rightful claim settlement from the insurance company. Trust me I wish someone would have told me about them in the beginning! I just wanted to say thank you AJR Public Adjusters."
JENNIFER & JEREMY JOPPRU - HOMEOWNER, SCOTTSDALE, ARIZONA
"Earlier this year, a car crashed into our home, doing severe damage to our garage and leaving us completely without power for weeks. Never having had an experience like this before, it became clear that our family needed somebody to be on our side. Our attorney recommended AJR Public Adjusters. That's when we met Bruce. Bruce's level of expertise immediately put us at ease and he was extremely responsive throughout the process, explaining everything every step of the way. This was a stressful time for our family and Bruce's professionalism made all the difference as we were made whole. If our family ever experiences something similar in the future, Bruce will be our first call."
JILL & MIKE MELARAGNI - HOMEOWNERS, PHOENIX, ARIZONA
"I had a water pipe burst at a local property I own that did considerable damage. I had a positive experience with a Public Adjuster located in Rhode Island and I felt I should go that route once again to protect my interests with this loss. Bruce Horowitz was helpful at every stage of the process and as a result, I was able to recover a larger amount from the insurance company to cover the loss."
KEN REUBEN - SHINDELL SIGNS LLC, PHOENIX, ARIZONA
"I experienced a water line break in my home, which resulted in a significant amount of damage. I proceeded to handle the claim on my own, which was extremely difficult. It was a constant battle and I eventually lost all trust and confidence with my insurance company’s adjuster. After bringing my frustrations up to a relative who is in the insurance business, he recommended that I enlist the services of an insurance adjuster to work on my behalf. I immediately began my research and AJR Public Adjusters, Inc. surfaced to the top. The passion, encouragement and professionalism that was displayed was exactly what I was looking for, Mr. Horowitz accomplished what I was trying to accomplish over several months in just a few telephone conversations. I highly recommend AJR Public Adjusters, Inc. to anyone who is dealing with an insurance company."
JOSEPH LOREDO - HOMEOWNERS, GOODYEAR, ARIZONA
"We would highly recommend AJR Public Adjusters. Our water softener literally blew up and flooded our entire house. Our insurance agent inspected the damage and didn't think we would even meet our deductible. Through a friend we contacted AJR and Bruce Horowitz, who immediately got involved and completely took charge of all communication with our insurance company and the contractor. He knew exactly what needed to be done and stayed on top of everything throughout the entire renovation which exceeded our deductible by thousands of dollars. Bruce kept us informed of everything that was going on at all times and was so considerate and respectful of our concerns during this time of devastation. We cannot even imagine going through this extremely stressful and difficult time without Bruce as our advocate. We highly recommend AJR/Bruce and Stacy Horowitz to anyone going through a devastating property loss."
JACK & RITA RICHARDS - HOMEOWNERS, PHOENIX, ARIZONA
"I would like to commend AJR Public Adjusters, particularly Bruce and Stacy Horowitz for turning a disaster into a manageable project. In October of 2013, my daughter and grandchildren went to our cabin in Pine, AZ for a weekend. I had told my daughter that the wood stove in the kitchen was ready to light to start the warm up process in the cabin. I was not aware that my husband had left a large "Boom Box" on the back of the stove. My daughter did not notice it and lit the fire then went into town for dinner. When she returned, the kitchen was on fire. The fire department responded and was able to put out the flames with large extinguishers, saving the kitchen from water damage. However, the entire cabin sustained smoke and soot damage, all the way to the back closet. I called my insurance company to report the damage, and then, having had 3 prior claims which were handled poorly by the insurance adjuster, I checked the internet to find a Public Adjuster to be on "my side". I am so happy I called AJR. Bruce came up to Pine the next day, He and Stacy logged all the damage as well as every personal item, and assisted me every step of the way. We are now almost done replacing our property and they will get me the depreciation that was withheld by the insurance company. Don't ever try to handle a loss to your property on your own. I had years of experience in the insurance industry and thought I could do it. I tried 3 times, and proved myself wrong. Believe me, the cost to hire AJR is more than covered by the additional amount they will get for you. Leave the details to them, and save yourself the aggravation!"
KATHY DREW - HOMEOWNERS, CHANDLER, ARIZONA
"Bruce represented us in our claim for repair of a flood damaged kitchen. His work was professional and effective. He knows his business and he gets results. Would use again."
GARY & SUE KNOPP - HOMEOWNERS, SCOTTSDALE, ARIZONA